Get a Free Trial
Free Trial

At IPTV UK Limited, we are committed to providing top-tier IPTV services and ensuring our customers fully understand our policies, including our refund policy. Please read this policy carefully to understand your rights and our obligations regarding refunds.

1. Free Trial Offer

We offer a free trial for new users to experience our services before subscribing. This allows you to test our service quality and compatibility with your devices.

2. Refund Eligibility

Once a subscription is purchased, we do not offer refunds, as we provide a free trial to assess our services. Refunds are only available in the following exceptional cases:

  • Service Outage: If a continuous service outage occurs, and the issue is confirmed to be on our end.
  • Non-Delivery of Service: If the service you paid for was not delivered due to an error on our part.

3. Refund Request Process

To request a refund under the eligible conditions:

  • Contact Us:
  • Provide Details:
    • Account information (username and email).
    • A detailed description of the issue.
    • Any relevant screenshots or error messages.

Our team will investigate and may request additional details to determine if the refund criteria are met.

4. Refund Approval

If your request is approved, refunds will be processed within 14 days via the original payment method. Please note that your bank may take additional time to reflect the refund in your account.

5. Non-Refundable Circumstances

Refunds will not be provided for:

  • Change of Mind: If you decide you no longer want the service after purchase.
  • User Error: Issues arising from incorrect setup or usage.
  • Device Compatibility: Incompatibility with devices not tested during the free trial.

6. Contact Information

For any questions or assistance regarding this policy:

By subscribing, you confirm that you have read and accepted this refund policy. Thank you for choosing IPTV UK Limited!

X